Welcome to the Customer Service, Communication and Basic Information Management Workshop


Records and Information Management East Africa (RIMEA),  will hold a CUSTOMER SERVICE, COMMUNICATION AND BASIC INFORMATION MANAGEMENT WORKSHOP from the 6th to 9th December 2016 at the Lake Naivasha, Panorama Park, Naivasha, Kenya


Customers are the life-blood of any business so providing great customer service is critically important. Your customers expect to receive the same quality of customer service as what they perceive they are giving. Keeping your customers satisfied needs to be the goal of everyone in your organization.


Document Management Systems (DMS) Buyers Guide

Document management is a universal problem of businesses of all sizes. A single customer may have files in multiple locations, and their file might be touched by multiple departments.

For example, let’s consider the information flow as a customer’s file moves from sales to operations to accounting.

Each department has different information they collect and store to do their job,  but it’s not critical or necessary to give every department access to the entire record. Why would the operations department need access to a customer’s payment information?

Without an effective, uniform management system in place, each department will attempt to build a system independent of other departments to help them manage their documents and workflow more efficiently.

Very little effort is given to proper document management and integrating the various systems.  This causes compatibility issues with how data is stored, and exacerbates the issue of multiple records for one customer.


Role of Public Libraries in Promotion of Africa Culture

This is an abbreviated version of Presentation i did during the Association of Government Librarians Conference in Mombasa


According to Encyclopedia Britannica (2010) “Public libraries are now acknowledged to be an indispensable part of community life as promoters of literacy, providers of a wide range of reading for all ages, and centers for

community information services.

Libraries in the Technology Age

Over the past few years, libraries and information centers have been greatly affected by changes in IT, and the rate of change is still accelerating in this era. IT is now able to create:

  • new products, processes and machines that can be used independently, customized information packages, video cassettes, home information products, personal computers and reprographic equipment
  • External dependents, database online information system
  • Cooperative library information networks and
  • Electronic information processing systems such as electronic books.