Service Delivery Automation; A solution to the bottom line saga

The biggest headache in any private organisation is how to continually increase the bottom line. This is the sole reason why people are laid off, they played around with elements relating to the bottom line!

Board meetings are laced with conversations in many languages all relating to the language that is the bottom line. How to grow the numbers, how to reduce expenses but maintain or increase the quality of output that retains the customer and edges them to pay more. In all the years since the industrial revolution, this question has been heard time and again and the answer is service delivery automation!

SDA has been tried and tested as a brilliant means to contain costs and reduce them to manageable levels while at the same time increasing profits for any organisation.

eGovernment Solutions

Hurray to the eGovernment Solution!

The problem that is poor service in Government is not unique to Kenya, it is widespread in all countries worldwide. Proof of that is the need to create a more efficient system that can be adapted globally to make government services easy to access and utilize; eGovernment. This system is widely defined as the use of electronic communications devices, computers & the internet to provide public services to citizens and other persons in a country or region.

Necessity is the mother of invention and the need for eGovernment spurred from problems that running Government is too expensive, very inefficient and ineffective as well as very inconvenient to citizens who live far from the major cities and in the case of Kenya, the capital city Nairobi.

Reason for A Concrete Records Management System

Lack of efficient records management is likened to having a disorganized but brilliant brain in a dead body; it is no good at all.  Record management is a key management function that can make or break an organisation. It improves efficiency, increases traceability and ensures regulatory compliance. It is paramount to ensuring that staff has easy access to information in the most cost effective way.

So, why have a concrete records management system?

A good records management system allows you to control the creation of new records for storage. It eliminates duplicate files and merges those in the same context for easy accessibility. It also sifts through the documents and only retains the important records and therefore reduces the need for huge storage space.