The biggest headache in any private organisation is how to continually increase the bottom line. This is the sole reason why people are laid off, they played around with elements relating to the bottom line!
Board meetings are laced with conversations in many languages all relating to the language that is the bottom line. How to grow the numbers, how to reduce expenses but maintain or increase the quality of output that retains the customer and edges them to pay more. In all the years since the industrial revolution, this question has been heard time and again and the answer is service delivery automation!
SDA has been tried and tested as a brilliant means to contain costs and reduce them to manageable levels while at the same time increasing profits for any organisation.