4th Customer Service, Communication, Mail and Records Management Workshop

4th Customer Service, Communication, Mail and Records Management Workshop

Records and Information Management East Africa (RIMEA) will hold a Customer Service, Communication, Mail and Records Management at the Lake Naivasha, Panorama Park, and Naivasha, Kenya from the 13th to 16th JUNE 2017 for Executive Secretaries, Mail Room Officers, Records Management Officers, Personal Assistants, Secretaries, Administration Officers, Office Clerks and Registry Clerks from both the private and public sector.

5th EDMS WORKSHOP: DIGITIZING RECORDS AND AUTOMATION OF PROCESSES & WORKFLOWS (22nd to 26th May 2017)

5th EDMS Workshop: Electronic Document Management Systems Workshop

Records and Information Management East Africa (RIMEA), the Eastern Africa premier and pioneer institution in records and information management development, training and research will hold an EDMS Workshop: Digitizing Records and Automation of Processes & Workflows from the 22nd to 26th May 2017 at the Lake Naivasha, Panorama Park, Naivasha, Kenya for Records Management Officers, Records Managers, Administration Officers, Information Scientists, ICT Managers, ICT Officers and Knowledge Managers from both the private and public sector.

Knowledge Management 101

What is knowledge management? Many organisations have been in existence long before Kenya got her independence in 1963 and have a lot of information within their archives. Some if not all these organisations think that knowledge management is arranging this information chronologically and in a neat room/server historically.

What is the point of knowing so much yet not putting it to good use? It is said that Knowledge is power, I add, only when properly harnessed. Unused knowledge is useless. It is much worse when no one even knows it exists in the first place!

So, what really is knowledge management? Simply put, it is a continuous process where organisational information is collected & organised, distributed and used effectively by an organisation. There are more complicated definitions of knowledge management such as one by the Gartner Group that states: “Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets.