The Knowledge Management Concept

According to TechTarget Knowledge management is the simply the concept in which an institution gathers, organizes, shares, and examine its knowledge on the basis of resources, documents, and people skills. Knowledge management involves the process of data gathering and methods of operation to disseminate information to users. A proper knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company although one of its major challenges is building a system that encourages employees to use and share information. 

Knowledge Management aims to enable managers to organize and locate content and also with required expertise to address given business tasks and projects as some systems have the capability to analyse relationships between content, people and topics.

Jeff Angus and Jeetu Patel(Information Week),there are Knowledge Management involves four major processes that include gathering, organizing, refining and dissemination. With proper Knowledge Management systems in place, organizations operations and customer services are carried out effectively and efficiently.